Delivery (UK & International) | Waterless Cartridges Online

UK MAINLAND (EXCEPT SCOTTISH HIGHLANDS)

Orders placed online before 3.00 pm Monday - Friday (excluding Bank Holidays) will be delivered the next working day*. Orders placed by 'phone before 3.45 pm Monday - Friday (excluding Bank Holidays) will be delivered the next working day when stock is available. We use FedEx for all standard UK 'next working day' deliveries. FedEx aims to deliver between 8 a.m. and 6 p.m.

Delivery is free for all orders unless exceptional circumstances apply. Where exceptional circumstances apply, charges may be incurred, and deliveries will be made by prior arrangement and agreement. See also EXCEPTIONS below.

SCOTTISH HIGHLANDS, ISLES & ISLANDS (INCLUDING ISLE OF MAN) AND NORTHERN IRELAND

Orders placed online before 3.00 pm Monday - Friday (excluding Bank Holidays) will be delivered within three working days*. Orders placed by phone before 3.45 pm Monday - Friday (excluding Bank Holidays) will be delivered within three working days when stock is available. We use FedEx for all such deliveries. FedEx aims to deliver between 8.00 am - 6.00 pm.

Delivery is free for all orders unless exceptional circumstances apply. Where exceptional circumstances apply, charges may be incurred, and deliveries will be made by prior arrangement and agreement. See also EXCEPTIONS below.

INTERNATIONAL ORDERS (INCLUDING REPUBLIC OF IRELAND AND EU27 COUNTRIES)

We cannot accept direct online orders for any destination outside the United Kingdom of Great Britain & Northern Ireland. We request that orders be placed via email, and you will be contacted regarding the best route for delivery. All export freight will be chargeable. 

EXCEPTIONS (ONLINE ORDERS)

Where lower value orders are placed, i.e. <£60.00 net goods value, we may, at our discretion, employ Royal Mail's Tracked 24 Service. Where Lava F7000 urinals are ordered, we will charge palletized rates separately.

PALLETIZED DELIVERY

Where goods are necessarily palletized for ease of handling, we will contact you to establish available facilities at the destination, such as pallet and forklift trucks.

ORDER TRACKING

Tracking information will be provided via email, usually on the day of despatch but by noon the following working day.

* We are reliant on third-party agencies for these services.

Relcross Limited (trading as) Waterless Cartridges | Hambleton Avenue | DEVIZES | Wiltshire | SN10 2RT | United Kingdom | T: ++ 44 (0) 1380 729 600 | F: ++ 44 (0) 1380 729 888 |  E: websales@relcross.co.uk